Full name of the legal entity: D.O.O Lumore

Postal address: Arsenija Carnojevica 10, Local 6, 24000 Subotica

Activity and activity code: 4791 - Retail trade by mail order or via the Internet

Registration number: 21927066

Tax number (PIB): 113794866

Website: lumore.rs

Contact phone: 024/410643

Contact e-mail:

By visiting or purchasing from the D.O.O Lumore online store, you accept the Terms of Use stated below. Please read them carefully and familiarize yourself with the rules we apply. D.O.O Lumore reserves the right to make changes and amendments to these Terms of Use without prior notice.

Electronic Communication

When you visit lumore.rs or send us an email, you are communicating with us electronically. By accepting the terms of use, you agree to communicate with us electronically. Our communication to you will be via email or notifications posted on this site.

Conversion Statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your credit card will be expressed in your local currency through conversion at the rate used by card organizations, which is unknown to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price listed on our site.

Return Policy

You can view the details of the return policy at the special link "Complaints".

Privacy Statement

On behalf of the D.O.O Lumore online store, we commit to protecting the privacy of all our customers. We collect only necessary, basic information about customers/users and data necessary for business and to inform users in accordance with good business practices and with the aim of providing quality service. We give customers the option of deciding whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need it to perform their job. All employees of the D.O.O Lumore online store (and business partners) are responsible for respecting the principles of privacy protection.

Protection of Confidential Transaction Data

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocol and PKI system, as the most advanced cryptographic technology currently available. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s pages. At no point are payment card data available to our system.

Intellectual Property

Content displayed on this site such as pages, design elements (buttons, icons, etc.), texts, photos, logos, audio recordings, and software are the property of lumore.rs or its suppliers and cannot be used without prior consent from lumore.rs. If you believe that content on lumore.rs is yours and has been misused, please contact us to establish intellectual property. All information available on the internet pages is purely informational in nature, and it cannot be used for commercial purposes or distributed to third parties.

Your Account

If you use lumore.rs, you are responsible for maintaining the confidentiality of your account and passwords obtained during registration on the site. By using the lumore.rs site, you are responsible for all activities that occur under your account and password. Minors are not allowed to use the lumore.rs site. D.O.O Lumore reserves the right to refuse service, terminate accounts, or cancel orders if the Terms of Use are violated. Your data provided during registration will be used by D.O.O Lumore for the purpose of buying and selling products and establishing business contact and will not be used for other purposes or provided to third parties.

Right to Withdraw from the Contract

The consumer has the right to withdraw from a distance contract or a contract concluded outside business premises within 14 days, without stating reasons and without incurring costs, except for the direct cost of returning the goods. The consumer exercises the right to withdraw from the contract by making a statement on the Withdrawal Form. The withdrawal statement is considered timely if sent to our address (D.O.O Lumore, Arsenija Carnojevica 10, Local 6, 24000 Subotica) or our email address () within 14 days from the day the consumer received the order. We will inform you of the receipt of the Withdrawal Form you sent by mail or electronically immediately and without delay by mail or email. The consumer is obliged to return the goods without delay, and no later than 14 days from the day he sent the Withdrawal Form, to our address (D.O.O Lumore, Arsenija Carnojevica 10, Local 6, 24000 Subotica). The consumer bears the cost of returning the goods. The consumer is solely responsible for the reduced value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature, characteristics, and functionality.

D.O.O Lumore will refund your payment without delay, with the cost of delivery being deducted if it was not previously included. The refund will be made no later than 14 days from the day we received the completed Withdrawal Form and the returned goods.

Refund Policy

In the case of returning goods and refunding the customer who previously paid with a payment card, partially or in full, regardless of the reason for return, the D.O.O Lumore online store is obliged to refund exclusively through VISA, EC/MC, and Maestro payment methods, which means that the bank will refund the funds to the cardholder’s account at the seller’s request.

IMPORTANT:

Please be careful when purchasing from the D.O.O Lumore online store, as these are products for personal use. Products cannot be returned or exchanged if they have already been used or unpacked from the original packaging, which ensures the product before use. Replacement is possible only if the product does not work or has any damage, but we emphasize that you must report this to us immediately upon receiving the package. Let’s be responsible to ourselves and others. The refund will be made to the consumer’s current account or another current account specified by the consumer and sent to our email address or by mail. Payment is made to the current account, regardless of whether the consumer paid the courier in cash upon receipt, as we are unable to refund in any other way. D.O.O Lumore has the right not to refund until the returned goods are received or until the consumer provides proof that the goods have been sent. The consumer’s right to withdraw from the contract ceases after 14 days.

Legal Responsibility for Non-Conformity of Goods or Services

D.O.O Lumore is responsible for the non-conformity of the goods to the contract that appears within two years from the day of the transfer of risk to the consumer. If non-conformity arises within six months from the day of the transfer of risk to the consumer, it is presumed that the non-conformity existed at the time of the transfer of risk, unless this is contrary to the nature of the goods or the nature of the specific non-conformity.

Product Descriptions

D.O.O Lumore strives to describe all products as accurately as possible. However, D.O.O Lumore does not guarantee that all product information is 100% accurate, complete, reliable, and error-free. If the product you purchased differs from the information provided on the site, you can return it in unused condition, and we will refund your money. The complaint will not be accepted in the case of a defect resulting from improper use.

Product Prices and VAT Statement

VAT is included in the price and there are no hidden costs. All product prices listed on the site include VAT. D.O.O Lumore undertakes to accept any price at which you placed the order, regardless of whether the product price changed after the order was created.

Updating Information on the Website

D.O.O Lumore reserves the right to change the information displayed on any page of the site at any time without prior notice. Changing prices can also be done without prior notice. Visitors to D.O.O Lumore lumore.rs do not have the right to unilaterally change the terms of use, and any changes are invalid unless both parties agree in writing.

Miscellaneous

Partial or complete inapplicability or illegality of a specific provision of these Terms of Use will not affect the validity of the remaining provisions, which remain in full force. The inapplicable or illegal provision will be replaced by another appropriate provision. You agree that your rights and obligations arising from these Terms of Use cannot be transferred to third parties without the express written consent of D.O.O Lumore. The "terms of use" also include information about possible delivery and payment methods as well as our privacy policy.